Customer Success – Specialist

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Emprego
Publicado em: 22/11/2018
Expirará em: 22/12/2018 Data de modificação: 26/11/2018

The Job: Customer Success – Project Management Specialist
The Client Success Relationship Specialist owns the post-sales & on-boarding experience and works directly with Contentools’ clients to understand their business and partner with them to ensure their success in Content Strategy and ROI.

You will use your consultative and relationship-building skills to deliver strategic recommendations, mentorships, best practices and subscription expertise to our clients. Working in this stage of Customer Experience Team requires passion for building strong relationships with our stakeholders and making us their most valuable partner. Taking into consideration the execution and oversight of Customer Life Cycle Management (CLM) activities, such as account reviews, upsell and contract renewals.

We are a team that is close-knit, and that takes pride in their work. We are client obsessed and we are willing to go the extra mile for our clients.

Responds to: Customer Operations Team Leader

Job Description & Responsibilities
Managing technical implementation projects, and strong communication skills to maintain client relationships
Lead and manage implementation, integration and retention projects
Ability to clearly communicate with customer business team
Plan and execute project requirements, schedule, activities, tests, etc., keeping client and project on schedule
Ensure execution of project activities by coordinating task assignments with clients and content professionals
Establish and balance priorities and activities between many simultaneously progressing projects
Troubleshoot and track project issues, communicating with clients and escalating if required; manage issues to a timely resolution
Provide implementation management oversight and establish strong client relationship to build client satisfaction consistent with continued revenue growth
Ensure established success criteria have been met within timeline and budget
Create and maintain comprehensive project documentation.



Formas de Contato:


Detalhes da vaga:

  • Valor da remuneração: R$ 2000Vale alimentação inclusoVaga vespertina
  • Vaga para:
    Engenharia Civil, Engenharia Elétrica, Engenharia Mecânica, Engenharia Sanitária E Ambiental, Engenharia De Produção Civil, Engenharia De Produção Elétrica, Engenharia De Produção Mecânica, Engenharia De Alimentos, Engenharia Química, Engenharia De Controle E Automação, Engenharia De Materiais, Engenharia Eletrônica, Engenharia De Materiais [Semestral], Administração, Ciências Econômicas, Administração (Noturno), Ciências Econômicas (Noturno), Serviço Social (Noturno), Letras - Secretário Executivo Bilíngue, Letras - Língua Inglesa E Literaturas, Letras - Secretariado Executivo (Noturno), Ead - Administração, Ead_Uab - Letras - Licenciatura Em Língua Inglesa

  • Carga horária semanal: 40 h/semana

  • Remuneração: R$ 2.000,00

  • Pré-requisitos:
    Outstanding communication, interpersonal and presentation skills;
    Proven track record of relationship management with consistent revenue growth of a client portfolio;
    Desire to go beyond the basics and bring new ideas and thinking to Contentools and our clients;
    Optimistic, able to face challenging problems with enthusiasm;
    An ability to manage competing priorities in a fast-paced environment;
    Bachelor’s degree preferred;
    Advanced English
    Practical knowledge in Calculating the Cost of Customer Acquisition (CAC), Return on Investment (ROI), Conversion Rate Optimization, Attraction of Organic Media, Marketing Automation, Inbound Sales and Analytics.
    Proven drive to continually exceed goals in a fast-paced, high-growth company.






remuneração_at Remunerado | remuneração_in Não remunerado | remuneração_comb A combinar alimentação_at Vale Alimentação incluso

transporte_at Vale Transporte incluso | matutino_at Vaga Matutina | vespertino_at Vaga Vespertina | noturno_at Vaga Noturna

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